Code: 17AMSRKZ Quality Management in Health Care
Lecturer: Ing. Ivana Juřičková Weekly load: 2+2 Assessment: KZ
Department: 17110 Credits: 4 Semester: S
Description:
Quality. Quality management. Relevant norms. Quality of the hospital processes and systems. Improvement and reengineering of the processes. Euromodel TQM. Health care quality management. Driving and of realization processes of the health care facilities, map of the processes and subprocesses. Project of the integrated management of the health care facility. Possibilities of application of TQM within the health care facility. Relevant HW and SW.
Contents:
1.Differences in quality understanding.
2.Quality models and modelling of healthcare services.
3.Quality indicators and factors of healthcare services.
4.Modelling of quality management of healthcare services.
5.Healthcare services organising and management.
6.Quality management system in healthcare organisations.
7. Quality services improvement of healthcare organisation.
Recommended literature:
[1] Kelly, D., L.: Applying Quality Management in Healthcare, A Process Improvement, AUPHA Health Administration Press, Washington, DC, 2004.
[2] ISO/IWA 1:2001(E) Quality Management Systems - Guidelines for Process Improvements in Healthcare Service Organizations,